FAQ

See below for answers to general questions.  Can't find an answer here for a question you have - just contact us and we'll help you!

Yes, Private Group Tours are available. Select one of our public tours or have us custom build one!

Yes, gift certificates are available for our tours. Please click on "About" and then "Gift Certificates".

Yes, we only offer tours in English at this time. Please email us if you would like to make arrangements for your own interpreter to join the tour.

Yes, there is parking located near the meeting point. Street parking and parking ramps are near by.  On-street parking is not recommended because of length of tour.  We have different starting locations so please check out tour details to learn more about parking.

Our regular scheduled buses are not wheelchair accessible.  We do have wheelchair accessible buses that are available for private tours.

This will vary per tour, please review details in each tour description.

Gratuities for good service are always greatly appreciated on our public tours. The standard gratuity in the service industry is 15-20%.  Gratuities are included in our private tours.

This will vary per tour.  Please make sure to make use of restroom before you arrive for the tour.

We do not provide a waiting list. 

Water is available.  You are welcome to bring non-alcoholic beverages on the bus.

Yes, advanced ticket purchase is required because Tours typically sell out quickly. Please book tickets well in advance to maximize your chance of getting the date, time and number of tickets you prefer. Tickets can only be purchased with VISA, MasterCard, Discover, and American Express online or by calling 612.750.9898.

Once purchased, tickets are non-refundable and cannot be rescheduled, as they guarantee your spot on the tour. We cannot provide partial refunds for no shows, late arrivals or partial attendance.