FAQ
See below for answers to general questions. Can't find an answer here for a question you have - just contact us and we'll help you!
Yes, advanced ticket purchase is required because tours typically sell out quickly. Please book tickets well in advance to maximize your chance of getting the date, time, and number of tickets you prefer. Tickets can be purchased with VISA, MasterCard, Discover, and American Express only, either online or by calling us at 612.750.9898.
We do not provide a waiting list.
Once purchased, tickets are non-refundable and cannot be rescheduled, as they guarantee your spot on the tour. We cannot provide partial refunds for no-shows, late arrivals, or partial attendance. In the event of extreme weather, where travel is not advised in the Metro Area, the tour may be canceled at our discretion. Your tickets would be valid on a rescheduled date of your choice.
Tours are held rain, snow, or shine! You should dress appropriately for the day’s weather conditions and bring an umbrella if necessary. In the event of extreme weather, where travel is not advised in the Metro Area, the tour may be canceled at our discretion. You would be notified in advance, and your tickets would be valid on a rescheduled date of your choice.
Yes! Specific parking details are included in the confirmation email received after purchasing tickets.
Varies per tour. Review details in each tour description. Also, detailed instructions are provided after ticket purchase with the tour’s starting and ending locations. Return trips can be accomplished on foot, by taxi / ride share, or using Metro Transit bus or light rail.
Our food tours are, but winery, brewery, and sightseeing tours are not unless accessible buses are requested and booked for private tours.
Gratuities for good service are always greatly appreciated. The service industry standard is 20%.
Varies per tour. We strongly recommend you use the facilities before arriving for the tour.
Yes, currently we only offer tours in English. Contact us if you would like to arrange for your own interpreter to join the tour.
Water is available. You are welcome to bring non-alcoholic beverages on the bus.
Varies by tour. Our tours are mostly via bus with one or two places to get off. Any walking is at a leisurely pace.
Definitely! Many of our guests live right here in the Twin Cities. The Twin Cities are filled with tales and history that may surprise many. This tour is a fantastic way to rediscover your hometown. We also love to hear memories / stories from our guests!
Yes! Visit our Corporate / Private Tours page.
Yes! Click on “About” and then “Gift Certificates” to purchase online.