EXPERIENCE EXPERT

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Job Brief

Experience The Twin Cities is seeking fun, energetic, and outgoing people who love the Twin Cities and are excited to share the food, brewery, and craft cocktails scene, as well as the many amazing landmarks and natural wonders that Minneapolis-St Paul offers visitors and residents alike.

This person primarily will book private tours and take ownership of all related tasks from beginning to end, skillfully qualifying the potential guest, and presenting alternatives as needed to book the best tour for them. Additionally, they will assist with booking public tours, handling general office administration, and providing other customer service as needed. Relationship building is a key responsibility.

If that sounds like you…read on!

Key Responsibilities / Primary Accountabilities

• Booking and selling private and public tours; customer service
  • Be first point of contact for callers regarding public and private tours
  • Provide information regarding tours, help guests book the best tour for them
  • Follow up with potential guests via email and phone
  • Build and maintain relationships with key clients and prospects in the hospitality and corporate environments
  • Maintain database – input inquiries, assign tasks, create notes, etc
  • Oversee and maintain leads lists
  • Tour prep / prepare and deliver tour materials to tour guides
  • Schedule and reconfirm tours with partners
  • Assist guests with questions and problems that may arise
  • Prepare and send thank you notes and gifts
  • Create forms and documents

• Coordinate and support marketing efforts
  • Manage and create newsletter, marketing materials, and blog; partner in social media postings

• Other duties as assigned
  • Attend all required company meetings

I will have performed my job well when I

• Provide timely, high quality work
  • Greet all people professionally with a focus on fun, customer service, and hospitality
  • Keep company and guest information accurate and up-to-date
  • Meet deadlines
  • Keep accurate reporting logs

• Contribute to the team
  • Assist staff, guides, and drivers willingly
  • Share relevant information with colleagues
  • Adhere to all organizational policies and procedures
  • Help solve problems

Qualifications & Attributes

• 18 years of age or older with high school diploma or GED
• Outgoing, friendly, upbeat, and energetic personality
• Exhibits exceptional customer service skills
• Exceptional communication skills, both verbal and written
• Ability to work with diverse populations / organizations with a high degree of professionalism
• Strong attention to detail
• Outstanding problem solving and analytical skills
• Possesses excellent time management and organizational skills
• Remains calm despite changing priorities and situations
• Excellent research skills and eagerness to learn new things
• Succeeds both independently and as a team member

Technical Skills

• Windows-based applications including Outlook, Work, Excel, and PowerPoint
• Mailchimp marketing platform for newsletters
• Proficient in utilizing databases
• Ability to quickly learn new platforms and programs

Physical Demands

• Required ability to sit for up to 5 hours
• Required to climb steps / stairs
• Required to work in any kind of weather
• Occasionally may lift or carry up to 50 pounds of necessities (printer paper, water, snacks)
• Physical demands that are of a typical office assistant

Hours & Compensation

• Compensation based on qualifications
• Monday-Friday 9am-4pm
• Possibly one Saturday per month

Experience The Twin Cities has offered a variety of food, brewery, distillery, winery, and sightseeing tours in Minneapolis and St Paul since 2011. Our professional and trained Tour Guides are knowledgeable and passionate about creating an enjoyable and memorable experience for each guest. Throughout our public and private tours, we share our favorite places, supporting our fellow local businesses.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Click here to apply!