VIKING CRUISES HOTEL HOST

Stationed in a hotel lobby, your role is a Concierge for Viking Cruises guests. Though the hotel has its own Concierge, you are the Minneapolis/St Paul expert specifically for Viking guests. You will work in conjunction with the Viking Cruises Airport Meet & Greet Supervisor, Motor Coach Driver, and Tour Guide on certain days. First impressions and professionalism are of utmost importance in this role. Click here to apply!

Duties

• Be available and visible in hotel lobby during scheduled hours
• Host the Welcome Reception and Welcome Walk for guests
• Distribute area maps and visitor guides as requested
• Recommend restaurants, activities, tours
• Connect with Hotel, Porters, Airport Meet & Greet Supervisor, and Motor Coach Driver on arrival and departure days
• Assist Tour Guide in retrieving and returning materials required to run shore excursions / tours
• Adhere to all organizational policies and procedures related to time tracking, reports, etc

Resources

• Maps and visitor guides
• List of venues and what’s happening
• Details of shore excursions / tours
• Binder of information about local businesses
• Knowledge of offerings for guests in the area surrounding the hotel

Qualifications & Attributes

• 18 years of age or older with high school diploma or GED
• Succeeds both independently and as a team member
• Adaptable to changing situations and flexible schedules
• Ability to work with diverse populations / organizations with a high degree of professionalism
• Outgoing, friendly, fun-loving personality, and a desire to converse with new people
• Exhibits exceptional customer service and communication skills
• Possesses excellent time management and organizational skills with a focus on attention to details
• Outstanding problem solving and analytical skills; thinking on your feet is a must
• Knowledgeable or passionate about local restaurants, breweries, wineries, history
• Knowledgeable or passionate about Twin Cities events and happenings

Physical Demands

• Required to be able to walk and stand for up to 5 hours
• Required to climb steps / stairs
• Ability to lift up to 10 pounds

Professionalism

• Uniform
  • Viking suit
  • Black socks and shoes
• Language
  • Yes, sir / ma’am
  • No, sir / ma’am

Wage and Reimbursements

• $25 / hour
• Parking (with receipt)
• Public transportation (with receipt)

2023 DATES

• July: 5, 6, 7, 8, 9, 10, 11
• August: 2, 3, 4, 5, 6, 7, 8, 17, 18, 19, 20. 21, 31
• September: 1, 2, 3, 4, 14, 15, 16, 17, 18
• October: 11, 12, 13, 14, 15, 16, 17

Experience The Twin Cities has offered a variety of food, brewery, distillery, winery, and sightseeing tours in Minneapolis and St Paul since 2011. Our professional and trained Tour Guides are knowledgeable and passionate about creating an enjoyable and memorable experience for each guest. Throughout our public and private tours, we share our favorite places, supporting our fellow local businesses.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Click here to apply!